Content Management reimagined: centralizing account context across systems

Today, we’re excited to announce updates to our Content Management capabilities. We’ve extended Federato’s AI-powered federated graph to connect with the document and communication systems insurers already use, bringing information into a single context management framework. With centralized access, businesses can instantly search and understand documents, decisions, and historical changes across the platform.

We’ve added critical workflow enhancements like AI annotation, smart summaries, and deep question-and-answer to modernize features professionals already rely on. These changes also strengthen our intake and extraction pipelines, keeping every field, summary, and decision clearly linked back to the original source, even when documents live outside Federato.

Content Management addresses this by preserving decision context as part of the account itself. Inputs, exceptions, annotations, and approvals remain tied to the policy as it evolves, creating a durable record of how and why decisions were made. This continuity supports more consistent underwriting execution and lays the groundwork for agentic systems that can act with full awareness of precedent, constraints, and intent.

Why insurance professionals are digging, guessing, and repeating work

All insurance teams recognize this friction: a renewal comes in, and someone needs to remember why a deductible was changed last year, whether an exception was approved, or which document justified a number that’s now out of guideline. 

Technically, nothing is missing. But when consequential guidance is hard to find, decision-making becomes more of a fact-finding mission than an exercise in critical thinking.  

What begins as an underwriting problem becomes a portfolio problem. Pricing becomes harder to defend when key assumptions and exceptions aren’t visible at the point of decision. Revenue opportunities are missed when critical inputs can’t be found. Risk compounds when exposures are missed and buried in PDFs rather than surfacing as policies evolve.

When the system itself can’t provide context, no amount of individual effort is enough.

“We didn’t have a single place for all of our documentation—it was all in our heads or buried in emails…if we didn’t fix the problem, it would snowball into something major later.” - Konae C. Mignott, Chief Operating Officer at Propeller

Why better document storage isn’t the answer

Today, the essential details of a single policy live across SharePoint folders, ImageRight, inboxes, Word documents, network drives, and other legacy old core systems. Submission documents live in one platform, policies and midterm changes in another, and updated guidelines and appetite grids are buried in email threads or gathering dust on personal desktops. 

As insurers hit the limits of what their existing systems can support, the instinct is often to improve document storage. They consolidate folders, modernize repositories, or roll out faster search tools. But there’s a bigger challenge at play.

Document storage doesn’t preserve context. The reasoning behind a decision, the guideline that shaped it, and the changes that followed still exist as separate artifacts living inside conversations, escalations, and people’s heads.

Content Management changes that by keeping inputs, exceptions, approvals, and reasoning tied to the account as work moves forward:

• Context travels with the policy instead of resetting at each handoff, renewal, or change, creating a persistent record of how decisions were made, which guidelines applied, and where exceptions were granted. 
• This builds a context record that serves as the foundation for intelligent agents that can act with full context, follow precedent, and complete work accurately across the policy lifecycle.

A new chapter: understanding every document, decision, and change

Instead of digging through files, insurers can leverage Content Management to ask questions in natural language. They now get clear responses based on the documents and details behind an account, regardless of where that information lives. The work shifts from hunting for information to acting on it.

Content Management interprets documents the way humans do, identifying key terms, exposures, requirements, and relationships and connecting that information across submissions, policies, and correspondence. AI-generated summaries and insights surface what matters most, helping teams get oriented quickly without losing access to the underlying detail.

Those insights stay grounded in the source material. Every extracted field, summary, or insight links directly back to the document and section it came from, making decisions easier to trust and defend.

This advance in context then turns files into collaborative workspaces. Searchable, persistent annotations, along with comment threads and tags, keep decisions, exceptions, and interpretations visible. The "why" stays attached and accessible at renewal, during audits, or years later in a claim.

“The ability to go through relevant underwriting information with a couple of questions takes seconds with Federato—something that would take 30 minutes today. This is what AI is meant to do." - Dominic Grimaldi, Business Solutions Lead at Ryan Specialty

The AI advantage that defines the next decade

As insurers onboard Content Management, Federato builds structure and memory in ways legacy systems can’t. By keeping decision context intact over time, Federato enables more consistent execution across underwriting, portfolio management, and loss performance.

This is what separates Federato from the Old Core. Not just faster access to information, but a system that improves with every interaction and applies that understanding forward. It’s how insurers move from simply managing documents to building a durable competitive advantage based on continuity and clarity.