Partner Portals
Where transparency becomes trust
Give brokers, policyholders, reinsurers, and capacity providers a faster, clearer way to submit business, make payments, and track what matters.
Make every interaction feel effortless
Keep work moving from submission through servicing with an experience tailored for every partner.
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Remove friction from every interaction
Make it easy for producers to submit risks and policyholders to self-serve.
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Cut servicing costs
Fewer inquiries reach your team, freeing them to focus on issues that truly need their attention.
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Better service for better retention
Create a faster, more responsive experience for customers, brokers, and capital providers.
“We’re extremely proud of the progress we’ve made on our mission so far. It all goes back to the trust we’ve built with both our capacity partners and our agency partners. We wouldn't have that trust if we didn't have a foundation in place that we can rely on to power our growth, keep us moving quickly and make it easy to do business. Federato provides that foundation.”
Chris Kolger
Co-Founder & Chief Underwriting Officer
Co-Founder & Chief Underwriting Officer
Feature highlights
Submission to servicing, simplified
Make it easy for agents and brokers to stay on top of their business, without another email chain.
Submit new business and upload supporting documents
Track submissions, in-force policies, renewals, and endorsements
Manage billing and monitor payment status
Policy and payments, at their fingertips
Offer policyholders a simple, self-service experience with everything they need in one place.
View invoices and pay with ACH or credit card
Access policy documents and see coverage detail
Submit new claims, upload supporting documents, and track claim status
Discipline on display
Give reinsurers and capacity providers clear visibility into how the book is performing and being managed.
Access approved portfolio and performance reporting
Monitor exposure, premium, and loss trends
Review underwriting activity against delegated authority
Don’t take our word for it
See the difference AI-native makes
Frequently asked questions
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What are insurance partner portals?
Insurance partner portals are secure digital experiences designed for different audiences, including brokers, policyholders, reinsurers, and capacity providers. Federato connects each portal to the relevant submissions, policies, billing, claims, and portfolio data.
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Who can use Federato’s Partner Portals?
Federato supports dedicated portal experiences for insurance agents and brokers, policyholders, reinsurers, and capacity providers. Access can be tailored so each audience sees only the information and actions relevant to them.
03
How does an insurance producer portal improve submissions?
Agents and brokers can enter new submissions directly instead of sending information by email for someone else to rekey. They can also review requirements, follow progress, and see next steps online.
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What can policyholders do in an insurance customer portal?
Policyholders can view coverage information, billing history, payment activity, policy documents, and claim status. They can also upload documents and complete supported self-service tasks online.
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Can policyholders view bills and pay insurance premiums online?
Yes. The policyholder portal allows customers to review balances, invoices, and payment history, then make payments online using the available payment methods.
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Can users upload insurance documents and submit service requests?
Yes. Depending on the portal and their access, users can securely upload documents and initiate supported policy or claims service requests without relying on email.
07
How do insurance portals reduce servicing costs?
Self-service access reduces routine questions about submission status, coverage, documents, billing, and payments. Service teams spend less time handling basic requests and more time resolving issues that require their expertise.
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How do Federato’s portals stay current with policy, billing, and claims activity?
Federato’s portals connect to the same platform used across the policy lifecycle. Updates to policy, billing, payment, and claim information flow into the relevant portal without separate data entry or manual synchronization.
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Are Federato’s insurance portals secure and customizable?
Federato’s portals support role-based access controls and audit trails so each audience sees only approved information. Policyholder experiences can also be white-labeled with the insurer’s branding.
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How can reinsurers and capacity providers use Federato’s portals?
Dedicated dashboards can provide approved portfolio data and visibility into adherence to underwriting strategy. Granular permissions control which information each organization can access.