From curiosity to commercial value: what a year of Agentic AI has taught insurance

In just twelve months, the conversation around Agentic AI in insurance has changed dramatically. In this special solo episode, Zoja Wojcik reflects on the developments that have shaped the market, to explore how the industry has moved beyond experimentation and towards a more challenging question: where does the commercial value actually come from?

Introduction

In just twelve months, the conversation around Agentic AI in insurance has changed dramatically.

What began as curiosity about autonomous AI agents has evolved into a much more practical discussion about implementation, governance, economics and competitive advantage.

In this special solo episode, InsTech’s Zoja Wojcik reflects on the developments that have shaped the market since InsTech’s first Agentic AI event in November 2025. Drawing on conversations with insurers, brokers, MGAs, technology providers and industry leaders, she explores how the industry has moved beyond experimentation and towards a more challenging question: where does the commercial value actually come from?

Along the way, you’ll hear insights from Simon Torrance, Erdal Atakan, Gina Gill, Elena Maran, Max Richter and Ian Thompson, alongside examples of how organisations including CFC, McGill & Partners, AIG, Duck Creek and hyperexponential are bringing Agentic AI into real insurance operations.

Whether you’re still trying to understand what Agentic AI means for insurance or already evaluating deployment opportunities, this episode offers a practical snapshot of where the market stands today and the questions leaders should be asking next.

Read the full article on Instech.